All services

Monitoring & Support

Monitoring without action is just watching things break. We combine full-stack observability — metrics, logs and traces — with 24/7 human support and SRE practices. When something goes wrong, we don't just alert; we respond, fix and write the postmortem.

What's included

24/7 Support

Round-the-clock expert support with defined SLAs across cloud and on-premise.

  • 24/7 ticket and live support
  • Incident response and escalation
  • Database, email, cloud and on-premise coverage
  • Defined response times (SLA)

Fast resolution and maximum uptime.

Observability

Metrics, logs and traces unified with Prometheus, Grafana, Datadog and Loki.

  • Metric collection and dashboards (Grafana)
  • Centralised logging (ELK / Loki)
  • APM and distributed tracing
  • Anomaly detection

See problems before users do and fast root-cause analysis.

Uptime Monitoring & Alerting

Continuous health checks with multi-channel alerts the moment something slips.

  • Uptime and health-check monitoring
  • Multi-channel alerts (Slack, email, SMS, PagerDuty)
  • Threshold and anomaly-based alarms
  • Incident timeline

Early detection and fast incident response.

SRE / On-Call as a Servicenew

Your on-call engineering team — incident response, postmortems and SLOs included.

  • 24/7 on-call rotation
  • Incident response and postmortems
  • SLO/SLI definition and error budget management
  • Reliability improvement roadmap

Enterprise-grade reliability without building your own team.

Managed Services (SLA)

Fully managed infrastructure on a monthly plan, with proactive care and reporting.

  • Proactive monitoring and maintenance
  • Regular updates and optimisation
  • Monthly health and performance reports
  • Prioritised support

Worry-free infrastructure at predictable cost.

Status Page & Incidents

Transparent status pages and incident comms that keep trust intact during outages.

  • Public/private status page setup
  • Automated incident notifications
  • Maintenance announcement management
  • Historical uptime reports

Transparent communication that preserves trust during outages.

Let's make your infrastructure boring.

Tell us what's keeping you up at night. A real engineer will get back to you — usually within 15 minutes.